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Frequently Asked Questions?
Table of Contents
- What form of payment do you accept?
- What are your payment terms?
- When will my order be shipped?
- Do you offer any warranty?
- Can I return or trade-in my product?
- Who pays for shipping to replace a defective item or return
product?
- Can RMK MOTORSPORTS, LLC cross-ship my replacement item?
- What if I find out after I purchased my item that it is
not legal in my area or has other restrictions at my location?
- What do I do if my purchase arrives damaged?
- Can I cancel my order?
- Do I need to sign any paperwork before I can take delivery
of product?
- Where can I ride your products?
RMK MOTORSPORTS, LLC accepts wire transfer, direct deposit, money
order, cashier's check and company check. All payments will be cleared through our
bank before product is shipped.
If you would like to pay by credit card, please contact us. Additional fees
may apply.
All wholesale orders must be prepaid.
In the event that a payment is insufficient, counterfeit, or untimely, an interest
rate of 18% per month will be charged as well as the attorney fees and any other
costs and expenses incurred in dept collection.
If a customer orders a custom product, a 50% payment must be made before your order
will be submitted. Once product is finished, the remaining payment of 50%
will need to be made before item will be shipped. IMPORTANT: THE 50% PAYMENT
WILL NOT BE REFUNDED IF CUSTOMER CHOOSES TO CANCEL ORDER AFTER WE HAVE STARTED BUILDING
THE CUSTOM PRODUCT.
Once final payment is received and clears our bank, your order will be shipped within
72 hours. We will make every attempt to reduce your shipping costs. Therefore,
we will explore several shipping options that will fit your needs.
Please allow 6 to 10 weeks for custom orders to be delivered to your door.
Yes! Please refer to our warranty section
for a detailed description.
Unfortunately RMK MOTORSPORTS, LLC does not accept returns. All sales are
final. However, we deal with customers all the time that are looking for used
products, please contact us and we will be happy to see if we can find another buyer
for your product.
RMK MOTORSPORTS, LLC can trade-in your product. Certain fees apply.
The buyer is solely responsible for all return shipping and handling costs on any
defective items or warranty items. Original shipping and return costs are
non-refundable, which includes items originally purchased with free shipping.
RMK MOTORSPORTS, LLC will share the shipping cost with the buyer for warranty items.
The buyer pays for shipping the defective item to RMK MOTOSPORTS, LLC and RMK MOTORSPORTS,
LLC pays to ship the replacement back to the buyer.
RMK MOTORSPORTS, LLC is a store, similar to stores like your local atv dealership,
we do not send a driver to your home to pick up defective items and we do not reimburse
you for the time, effort and money spent to get your replacement or refund.
RMK MOTORSPORTS, LLC's professional customer service department will utilize its
best effort to replace your item in a timely manner.
After we receive your return and confirm its condition and contents, we will ship
your replacement in a timely manner.
We will not accept any returns based on unsatisfactory legal status. It is
your responsibility to check the legal status of the item you are ordering or have
already ordered in your area.
If you are a dealer (reseller), you may be required to have an automotive or dealer
licensing for some or all motorized off-road and on-road products in your state.
It is the resell buyer's responsibility to know your state's licensing laws.
RMK MOTORSPORTS, LLC cannot accept returns or refunds on products that have been
purchased but are not able to sell due to licensing regulations in your state.
Dealers should contact your state and local legislature and local Department of
Motor Vehicles for current laws.
You should inspect the item for damages when it arrives. If the item has minor
damage, such as a broken headlight or mirror, we can send you out this replacement
part. If your item has severe damage, you can refuse the item and once we
confirm the item was refused and the damage was severe, we will send you a replacement
item. If the item was custom ordered, it will take at least 10 weeks for a replacement
to arrive.
When you sign for your delivery, you must document all damage to packaging and product.
If you sign the delivery receipt without documenting the product's and packaging
condition, it means you are accepting your delivery as is and no insurance claim
can be filed for a replacement or replacement parts and you will be subject to replacement
costs. Freight driver's know they must wait for you to inspect the shipment
so do not sign the delivery receipt until you have made a thorough inspection.
If you are not certain what to do when you receive the shipment, contact us immediately
while the driver is still there at 208-407-8894 and we will assist you so you can
be certain you follow the proper insurance procedures.
Once an order is placed to a RMK MOTORSPORTS, LLC sales specialist and payment is
received, your order immediately enters our order processing system and is normally
shipped within 48-72 hours.
You can cancel your order if it has not been shipped or we have not started production
on your customized order.
If you have ordered a custom item and you would like to cancel your order, you can
choose to not pay the remaining amount due. BE AWARE, YOUR INITIAL PAYMENT
WILL NOT BE REFUNDED. Once you submit your custom order we immediately begin production
and certain costs are associated that.
If you cancel your order or refuse your order after it has been shipped, you agree
to be responsible for the total shipping costs incurred to and from your location,
which includes original shipment fees on items ordering during a free shipping promotion.
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Yes! All customers must sign and acknowledge our disclaimer form.
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